Harry's Fresh Foods
  • 05-Sep-2017 to 04-Oct-2017 (PST)
  • Portland, OR, USA
  • Competitive Wage
  • Hourly
  • Full Time

Medical, Dental, Vision, Company paid life insurance and long term disability, 401k


Customer Service Representative

 Summary

Assists customers with product pricing, availability & all other correspondence. Responsible for order entry, invoicing, maintaining pricing and customer databases and tracking, revisions and maintaining customer/broker contact information. Coordinates USDA Meat Certificates & Inspection. Perform logistics duties in absence of Logistics Coordinator. Administrative back up for warehouse management team in reporting and product tracking. Assist with metrics reporting, pulling data and putting it together in a regular summary. 

 

Essential Duties and Responsibilities

  • Communication Buyer/Broker communication as well as end user/customer questions, concerns and comments. Make sure the most updated information is stored for sales/brokers and customers.
  • Order entry and auditing of purchase orders from customers. Also tracking daily incoming orders and shortages.
  • Create customer invoices, list OI's, promotions & agreements when applicable.
  • USDA Meat Certificate, Stamp Sticker and Inspection Coordination for the export and release of shipments.
  • On the day of shipment complete the export paperwork related to each country.
  • Create reports, price sheets and other documentation as needed.
  • Must maintain the highest standards of ethics and integrity.
  • Logistics backup duties to include:
    • Receive orders and dispatch to carriers.
    • Schedule pick-ups between the warehouse and carriers to minimize detention time. Confirm orders received with what is in IFS.
    • Arrange transport for purchasing for product that is purchased or stored locally.
    • Print all warehouse paperwork such as the outbound driver checklist, TTR placards, order picking reports, etc.
    • Assist warehouse management with tracking and reporting.
  • All employees are responsible for upholding the principles of SQF 2000.
  • A trained designee will be appointed by management to cover for absences and vacancies.
  • Other duties may be assigned

 

Qualifications

  • Minimum 3-years experience working in a customer service or order desk environment
  • Minimum 1 year experience processing order in a system, preference given to candidates with ERP systems experience (bonus points for IFS)
  • Experience working with Shipping departments and the logistical requirements of shipments and deliveries
  • Strong skills in a database, and intermediate skills in MS Office products, particularly Excel

 

Harry's Fresh Foods

 We're passionate about delivering fresh, culinary-inspired dishes, food that you'd be proud to serve to your family, or your customers. It all revolves around our dedication to using only the freshest ingredients and cooking in small, individual batches. At Harry's, we take our craft seriously, and craft everything from scratch. Whether inspired by the season, a traditional favorite, or the flavors of the world, our talented chefs masterfully meld ingredients and spices into each specially designed recipe, hand selecting only the freshest ingredients and overseeing each small, kettle-cooked batch to ensure it's executed to perfection.

 Founded in 1977 we have production facilities in Washington, Portland and Nashville. Our products can be found in retail grocery, club stores and in restaurants.

 

 Harry's Fresh Foods provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Harry's Fresh Foods complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Harry's Fresh Foods
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